This notice describes the privacy policy (“Privacy Policy” or “Policy”) of www.noiranca.com, which is operated by NOIRANCA LIMITED, a limited company (hereinafter referred to the “Company” or “NOIRANCA” or “Us” or “Our” or “We” or “Site” or “Website”). In this Policy, you shall be referred as “You” or “Your”, “User” or “Users”.

This Privacy Policy explains what information of yours will be collected by Us when You access the Website or Services or when you make purchases on the Website, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected through Our Site shall be limited to the purposes described under this Privacy Policy and our Terms of Use.

By visiting our Site or providing your personal information to Us or placing your order with Us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that You provide, as described below.

IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE WEBSITE OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.

1. What information about the users do we collect?

a) We collect the information you provide when you use our services, including without limitation, when you register for an account, browse our Website, place an order, share your feedback, communicate or interact with us in any manner. This can include information such as your full name, email address, contact number, location, delivery address, etc. We also collect information about how you use our services, such as the types of products you search or order or engage with or the frequency and duration of your activities.

b) We will also collect your payment method, so as to provide you a quicker access.

c) We collect information about your activity in our services. The activity information we collect may include terms that you search for.

d) You can engage with us through social media websites or mobile applications. When you engage with us through social media sites, you allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.

e) The Website uses geolocation scripts to determine where you are located. We do not store this information on our website though.

f) We suggest that you exercise good judgment and caution while providing your personal information. It is important to note that we are not responsible for your personal information.

2. How do we use this information?

We use all of the information we have to help us provide, support and improve our services and to deliver you the products that you order. We use the information collected from you for the following purposes:-

a) To deliver the products that you order to your delivery address;

b) To process your returns or exchange requests;

c) To assess queries, requirements, and process requests for products and services;

d) To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site.

e) To improve our sites, products/services, customer service, and customer shopping experience.

f) To be able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services and the people or things you’re connected to and interested in on and off our services.

g) We use your information to send you marketing communications, newsletter, communicate with you about our services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

h) We use the information we have to improve our advertising and measurement systems so we can show you relevant ads on our services and measure the effectiveness and reach of ads and services.

i) We use the information we have to help verify accounts and activity, and to promote safety and security on of our services, such as by investigating suspicious activity or violations of our terms or policies.

j) We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services.

k) We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Company, our users, or the public.

l) To respond to summons, court orders, directions or other judicial processes.

m) To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety.

3. Deleting your information

Your information, account and the feedback that you share on our platform is yours. You can at any time delete the same. However, you acknowledge that we may retain some of the information so deleted for a reasonable period of time in order to comply with legal requests. You can request us to delete your information by writing to us at support@noiranca.com.

4. Cookies and Similar Technologies

Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other website. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons. The Website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser.

5. Sharing of Information

a) Whenever you post or share the feedback on the Site, such feedback, including your name is publicly viewable by the users and viewers of Site.

b) However, we may share information with partners, associates, affiliated entities/subsidiaries/branch offices for legitimate business purposes. For example, whenever you will place an order with us for a particular product, we will share a few of your information, including name, contact details and delivery address to our delivery partners who will ship and deliver the product to your delivery address.

c) We keep your information safe and do not share your information with any other third party. However, if we merge with or are acquired by another company or we sell our Website or business unit, or if all or a substantial portion of our assets are acquired by another company, in those cases, your information will likely be one of the assets that would be transferred.

d) We may also share your information in response to legal request. Please refer to Section 10.

6. Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We strongly recommend that you learn about their privacy practices at the following link: https://www.shopify.com/legal/privacy.  

7. Storage and Security of Information

a) Storage: Your data is stored through Shopify’s data storage, databases and the general Shopify application. We also store the information collected by us on our servers and do not share it with any third party, except for the limited purposes as mentioned in the Section 5. Your personal information may be stored and processed on servers in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong. The servers and databases in which information may be stored may be located outside the country from which you accessed this website and in a country where the data protection and other laws may differ from your country of residence. You consent to any such cross-border transfer of your personal information.

b) Retention: Personal information that we collect, access or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified or anonymous.

c) Security: We as well as Shopify Inc employ reasonable security practices to ensure that the information is safe and secure with us. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.

8. Links to Third Party Sites

The Website and the Service may contain links to third-party websites, service providers and online services that are not owned or controlled by us, such as third-party payment gateway service provider. We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the Website or Service; we suggest you read the terms and privacy policy of each third-party websites, service provider and online service that you visit.

9. California Resident Rights

a) If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes of personal information to third parties or corporate affiliates for their direct marketing purposes.

b) To make such request, please submit a written request specifying that you want a copy of the Company's "California Privacy Rights" and send it to support@noiranca.com. Please include "Attn: California Privacy" in the subject line. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

c) Non-affiliated third parties are independent from the Company and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

10. How do we respond to legal requests?

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals and government authorities. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

11. Children Privacy

Protecting children's privacy is important to us, and therefore our Site is not intended for children. We do not direct the Site to, nor do we knowingly collect any personal information from, such children. If you are not of majority (or above) as per the law of jurisdiction that applies to you, you are not authorized to use the Services. If the Company learns that a child has provided personally identifiable information to the Site, it will use reasonable efforts to remove such information from its database. 

12. How can I withdraw my consent?

If you make a purchase, you will automatically start receiving promotional emails and direct mail from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@noiranca.com.

13. Governing law and Dispute Resolution

In case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Website, Product or our services, the governing law and dispute resolution mechanism as provided in the Terms of Use shall apply to this Privacy Policy as well.

14. Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Terms of Use, or with any content or service of Website or our Product, in that case you may freely write your concerns through your registered email to support@noiranca.com.

15. Welcoming of suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at support@noiranca.com.